I just bought
a new computer and I have it set it up at home. How can I get kimbanet
installed on it?
Bring your computer by our
office on Liberty St in Martinsville, VA and we will load the software
needed to get you online, surf
the web and
use your e-mail. We also have a self-install CD with an instruction sheet
available at no charge to you. Just call or come by our office to get
Can I bring
my computer to your office to have kimbanet installed?
When it comes to servicing
computers, we operate on a first-come, first-serve basis. We will install
the software but for liability reasons we cannot give lessons in the
store. We will schedule an appointment for a lesson for first
time users at your
Your email address is
basically the same as your username. Simply add "@kimbanet.com"
to your username and you have your email address. For example, if your
username is JohnDoe, then your email address is JohnDoe@kimbanet.com.
How can I get
another email address?
You can have separate email
addresses on your account for a small fee. You can have email aliases for
free, though. An email alias is a pointer to your real email address. The
messages sent to the address and to the alias both go into the same
mailbox. Contact kimbanet about getting an email alias for your account.
the billing procedures at kimbanet?
You pay in advance for your kimbanet
standard dial-up service. We process billing on the 25th of each month.
The monthly fee is $25.00 for standard dial-up service.
For example: The bill you get between
August 26 and September 1 is for September service.
due upon receipt. If you pay your monthly bill after the 25th of the
month there will be a $5.00 late fee.
If you choose to pay for the year in
advance the fee is $239.40, a yearly savings of $60.60. This is a
refundable yearly rate.
We also offer a yearly rate of $179.40.
This is a one time annual payment and non-refundable with a savings of
$120 annually over paying monthly.
If you are paying annually and we haven't
received your annual payment by the due date for the upcoming year, the
account will revert to monthly service at $25 per month.
To help us simplify our accounting
procedures, we ask that you return the postcard stub with your payment and
that you write your username on your check.
What do I
have to do to discontinue service?
If you must discontinue our service, we
that you give us written notification, either by mail or in person. We do
not accept disconnect notices over the phone or by email. You will be
disconnected when we receive your written notification.
Dictionary of Internet
Not sure what all these new terms mean?
For a listing of
defined Internet terms click here.